Returns & Exchanges
At Biker Universe, we accept Exchange and Return Requests within 30 days of your original purchase. Please submit your request for a Return Authorization form via the link below!
- All returns and exchanges must be in new, unused condition. Any item that has been “tested”, or “taken on a test ride” is considered used and cannot be returned.
- All tagging and packaging must be intact. If the product is a boxed product, you still need to put it in a shipping carton. Do not apply your label to the product box or it will be refused.
- Original shipping charges are non-refundable. We only provide a return label in case of damage, warranty, or shipping errors. For regular return and exchanges, you are responsible for shipping back to us your order. We will ship to you your exchange for free!
- International orders are eligible for exchange only, and all shipping cost/ fees are the responsibility of the buyer. No refunds will be issued for international orders.
- Custom vests (and other custom products) are made to order and are non-refundable.
Please carefully repack your return to prevent damage to the item, enclose the RA form in the package, and clearly write the RA# on the outside of the shipping carton. Packages without a Return Authorization Form will be refused.
Hold onto your return tracking and allow 8-10 business days for your return or exchange to be fully processed.
Need additional support? Contact us at firstname.lastname@example.org or give us a call at 1-877-357-1994, Monday - Friday 9am-6pm EST.